How many men will I require for my removal?
The size of the removal crew is based on the information we have collected during the Survey, and is worked out on the volume to be moved, the distance you are traveling, the access at the two properties and also whether we are offering packing or whether you pack yourself. By completing an onsite quotation size of the crew is our responsibility, whereas if you take on a company that provides a price without a visit then it would be your responsibility if there were any issues on the move day.
What size vehicle will I get?
The size of the vehicle(s) is based on the volume of furniture and boxes at your property and this is calculated by our surveyors when they visit your property. It is our responsibility to volume the job because we would not expect a customer to be able to volume a job, so we offer a free onsite quotation day times, evenings or weekends.
How long will my removal take?
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.
What are the size of your removal boxes?
Most removal companies use a variety of boxes however there are two main types, a book box and a general purpose box. A general purpose box is often referred to as a Pack 2 or a tea chest box and is 18″ x 18″ x 18″. The book box is smaller to restrict its weight and is suitable for heavier items not just books. It is also known as a Pack 6 and is 18″ x 13″ x 13″.
Do you provide boxes for removals?
We stock boxes for moving house at our offices and we often include moving boxes in the price of our removals. Of course, you can buy house moving boxes from Nelsons and we will even ship removal boxes direct to you. Our boxes for moving are strong and made from good quality materials – why not contact us and ask for our moving house boxes prices?
Do you do international Removals?
We are international movers and provide worldwide service. If your destination country is outside Europe then we can arrange collection, packing, shipping and international remover companies at your destination to deliver and unpack your belongings.
How big are the storage containers?
The industry standard storage containers are made of timber and are 7 feet by 5 feet and 8 feet tall. The inside of the container can hold 250 cubic feet of goods. These containers a specially designed to be loaded onto and off of custom built vans. Because your goods are loaded into these containers at your address and then sealed, your goods are not handled again until they arrive for redelivery. This greatly reduces the risk of any damage to your goods.
Can I access my stored goods?
Containerised Storage is not the same as Self Storage. Your goods are sealed in a container and then stored with other containers in a warehouse. This ensures that your goods are secure but does not make access easy. Access can be arranged in advance, giving time for your container to be located and set down for you. Self Storage allows you to have 24hr access to your goods but is more expensive. We can offer self storage units at various sizes if access to your goods is important to you.
Are my goods insured?
Yes, your goods will be covered by insurance during your removal and during storage. During your removal, your goods will be insured up to £50,000 per van and during storage they will be insured up to £5,000 per container. Because we are members of the British Association of Removers we must carry insurance, always read the full details of insurance and the terms and conditions.
Do I have to arrange parking?
If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you.
How much notice do you require?
Household Removals and storage are usually booked between 7-14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.
Do you dismantle and reassemble furniture?
Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before the we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.